General

Basic Human Factors training refers to the effective use of all available resources. These resources are divided into four broad categories - people, machinery, fuel/time and information. CRM is designed to optimize the human/machine interface and accompanying interpersonal activities. These activities include team building and maintenance, information transfer, problem solving, decision making, maintaining situational awareness and dealing with different situations.

Who should attend:

• Airport managers and coordinators
• Station managers
• Airport authority operation managers
• Ground service provider staff
• Regulator staff

Course Syllabus:

1. Human factors in aviation; (Requirements, CRM concepts and introduction, history, )
2. Communication; (Models, styles, problems, etiquette, Threat recognition & Error Management)
3. Work load management;
4. Leadership (Management styles, Teamwork, Situation leadership)
5. Situational awareness (Understanding and evaluation / shared situational awareness / factors of misleading situational awareness / SA management)
6. Decision making: (How decisions are made, barriers in effective decision making, decision making models, situative decision making);
7. Fatigue and Risk management;

Duration:

8 - Hours