General Information:

The student will understand the importance of Human Factor and Crew Resource Management in achieving safe and efficient operation.

General principles:

• Human factors in aviation
• Human performance and limitations
• General instructions on CRM principles and objectives
• Threat  and  error  management

From the perspective of the individual cabin crew member:

• Personality awareness, human error and reliability
• Attitudes and behaviours, self-assessment and  self - critique
• Stress and stress management
• Fatigue and vigilance
• Assertiveness
• Situation awareness
• Information  acquisition  and  processing

Duration:

4 h theoretical and practical training.