Foundation in Travel & Tourism : IATA Travel & Tourism : Training services :

Foundation in Travel & Tourism

Learn travel sales essentials: geography, transportation, hotel, fares, e-ticketing, customer service, technology and GDS functionality.

What you will learn

Upon completing this course you will have the skills to:

Plan efficient customer itineraries using polished geography skills
Arrange travel using standard industry coding and GDS technology
Advise customers on travel document and health requirements, and share the benefits of travel insurance
Assess features and benefits of travel products, including rail, car rental, cruise, accommodations, and tours
Price and ticket basic air itineraries

Who should attend

This course is recommended for:

Travel agents
Airline reservation agents
Tour operators
Call center agents

Key topics

The travel and tourism industry and the travel professional
Geography in travel planning
Travel documents and departure formalities
Travel and tourism products and services
Air fares, ticketing and GDS functionality

This course combines textbook and e-learning materials.

A CD-ROM is included in this course study kit, requiring the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.

Offered in partnership with UFTAA.

Endorsed by the Canadian Institute of Travel Counselors (CITC)

Additional info

The 13 modules in the Foundation Level will provide you with an understanding of the travel and tourism industry, the practicalities of the travel professional's role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry.

In addition, you will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing including e-ticketing, visa and health requirements, as well as tour programmes.

For self-study students, about 170 hours of intensive study are required to complete the Foundation course. Students studying at an IATA Authorised Training Centre could expect a longer period of study.

By successfully completing the two-paper examination*, you will become qualified as a holder of the IATA/UFTAA International Travel and Tourism Foundation Diploma and will be entitled to add the designation "DTTF" (Diploma in Travel and Tourism Foundations) after your name.

IMPORTANT:

The GDS Electronic Booking Tools CD-ROM-based module requires the following minimum system requirements: Windows 95, Internet Explorer 5.5, 16MB memory.

Recommended: