Discover how you can improve communication, reduce maintenance errors and increase coordination between team members of maintenance crews. Receive tools to run safer and cost-effective maintenance and engineering operations.

Course details

Duration: 4 days (32 hours)
Recommended level: Professional and Management
Prerequisites: Participants must have basic knowledge of airline maintenance operations

What you will learn

• Understand basic human factors issues
• Reduce maintenance errors
• Enhance coordination and exchange of information between team members and crews
• Improve assertiveness skills during critical situation
• Increase situation awareness
• Achieve improved performance and comply with regulatory requirements such as EASA 145

Who should attend

• Maintenance and Technical Operations Personnel
• Maintenance Inspectors and Support Staff
• Engineers and Maintenance Managers
• Safety and Human Factors Managers

Key topics

• Human factors in maintenance operations
• Errors and contributing causes
• Human performance and limitations
• Identification of the chain of events in an accident
• Safety nets and “link busters”
• Communication and team work
• Workplace conditions

This course gives you practical experience using interactive exercises and case studies to understand the MRM concepts and applied them in maintenance operations.

Course dates

January 24 - 27, 2012