Build a framework to ensure quality across your organization and take this important step to becoming ISAGO registered.

Review the practical applications of two key elements in the quality system: the Control Documentation System and ISAGO Standards and Recommended Practices. Leave the course with operational tools to help you standardize operations, communicate processes and improve overall safety.

Course details

Duration: 5 days (40 hours)
Recommended level: Professional and Management
Prerequisites: Participants shouldhave experience in the industry and have basic knowledge of audit processes.

What you will learn

Build a toolkit of documents and procedures to:

• Map processes
• Develop procedures
• Create a documentation control system
• Implement elements of the ISAGO Audit (gap analysis, root cause analysis, corrective action plan development)
• Transmit these developments to all levels of the organization

Who should attend

This course is designed for operations staff and management with some knowledge of audit processes:

• Ground Service Provider Managers
• Quality Managers or Directors of Quality Control
• Procedure and Document Owners

Key topics

• Elements of a Documentation Control System
  • Appearance of documents
  • Writing procedures
  • Bridging the communication gap
  • Accountability and responsibility
• The Quality Policy in Operations
  • Operating within the policy
  • Elements of the quality system
  • Regulations and corporate procedures
  • Customer expectations
• ISAGO Standards and Recommended Practices
  • Control documentation as per ISAGO
  • ICAO regulations and ISO references
  • World-wide best demonstrated practices
• The ISAGO Audit
  • Gap analysis
  • Root cause analysis
  • Corrective action plan
   

Course dates

September 17  - 21, 2012