Learn how to handle difficult customers and situations confidently, maximize each customer contact, and develop loyalty.
Course details
Duration: 5 days (40 hours)
Recommended level: Entry-level and Professional
Prerequisites: None
What you will learn
Upon completing this course you will have the skills to:
- Handle difficult customers and situations
- Make the most of every customer contact
- Develop customer loyalty
- Feel confident in any customer situation
Who should attend
This course is recommended for:
- Customer Service managers
- Customer Service staff
- Account managers
- Account management teams
Key topics
- Defining Good Customer Service
- Achieving Real Excellence in Customer Service
- Dealing with Difficult, Rude or Indifferent Customers
- Caring for Yourself as well as your Customers
- Handling Complaints with Empathy and Efficiency
Course dates
March 12 - 16, 2012
Course fee
| Regional fee* | 1200 | USD |
| IATA Member fee ** | 1615 | USD |
| IATA Non Member fee | 1900 | USD |
VAT 22% will be added if applicable
*Region: Latvia, Estonia, Lithuania, Sweden, Finland, Poland, Slovakia
** IATA / ICAO / ACI / IGHC Members, IATA Partners, ANS Providers, IATA Airport Advisors
Thanks to airBaltic and its wide route network Riga is easily accessible for every customer. As a part of Air Baltic Corporation we are able to provide most attractive package of possible extra services, including flight, transportation, accommodation and others.
For registration or more information please contact:
Phone: +371 67788368
Mobile: +371 26116606
