Learn about quality management, how it is managed, and how it can be successfully applied within your air cargo organization.

This three-day course introduces principal quality systems as well as well-known quality tools and techniques. Learn how to encourage an organization to adopt a quality culture and introduce a quality system through practical advice and tips.

Course details

Duration: 3 days (24 hours)
Recommended level: Professional
Prerequisites: None

What you will learn

• Understand the value of a quality program in air cargo
• Know how to use process improvement to drive performance
• Create an audit process that delivers results
• Execute the basics of Lean Management to eliminate waste and capture value
• Gain a working knowledge of techniques to build a robust Quality Management System and quality culture

Who should attend

• Air Cargo Operations and Sales Managers
• Air Cargo Quality Control and Audit Managers
• Industrial Engineers working in air cargo
• Senior Managers and Directors responsible for air cargo

Key topics

• Quality Management
  • Quality management overview in air cargo organization
  • The incredible cost of poor quality
  • Cargo 2000 overview
  • Ownership of quality process
  • How quality qanagement can impact the day-to-day operations 
  • Impact of quality management to frontline employees
  • Creating a quality culture in your organization
  • Tools and techniques
• Lean Management for Air Cargo
  • What is lean management?
  • Process improvements models: which one is right for you?
  • Developing cargo operations process that meet your company's objectives
  • Customer requirements: how they impact your process design
  • How to leverage customer's feedback to improve performance
• Audit
  • How to build a robust audit team in air cargo organization
  • Roles and responsibilities of cargo audit team
  • Effective communication techniques to gain organization commitments
• Metrics and Measurements
  • Cargo metrics: simple statistics guide to measure operations effectiveness
  • Balanced Scorecards and Key Performance Indicators for cargo
  
  

Course dates

October 15 - 17