Objective
“We Care” In-Flight Service Training course is to emphasize the importance of hospitality in Service industry and to implement service standards in workplace.
Training method
Service Trainer conducted workshop, Service Manual, modelling, questioning, and test
Presentation material
- PowerPoint presentation
- Handouts
- Service Manual
- Uniform Handbook
Total duration is 4 h.
Training programm
1. Hospitality and Service in Airlines
Training method: Theory/questioning
Duration: 0.5 hours
2. First impression
Topics: Personal appearance, body language, voice tone, eye contact, smile
Training method: Theory
Duration: 1.5 hours
3. Uniform rules and regulations
Training method: Theory
Duration: 0.5 hours
4. Daily operations
Topics: Dealing with difficulties, Complain Handling, Behaviour at work place
Training method: Theory
Duration: 1.5 hours
