After completion of this course the student will know:

• Regulations covering the safe stowage of cabin baggage (including cabin service items) and the risk  of it becoming a hazard to occupants of the cabin or otherwise obstruction or damaging emergency equipment or aeroplane exits;
• How to recognize and manage  passenger who are, or become, intoxicated with alcohol or are under influence of drugs or are aggressive;
• Methods used to motivate passengers and the crowed control necessary to expedite an aeroplane evacuation;
• The importance of correct seat allocation with reference to aircraft mass and balance;
• The seating restrictions of disabled passengers;
• The necessity of seating able bodied passengers adjacent to unsupervised exits;