Drive outstanding customer service with the with the winning combination of knowledge, skills, and attitude.
What you will learn
Upon completing this course you will have the skills to:
- Learn techniques of effective communication and customer contact
- Understand the various social styles and cultural differences of airline customers
- Gain knowledge about new trends in customer service
Who should attend
This course is recommended for:
- Ticket office, reservations, check-in, traffic, operations, baggage service and information desks staff
- Cargo reservations and receiving staff
- Public relations and sales support personnel
- Flight attendants
Key topics
- Improved Standard of Customer Service
- Verbal & Non-verbal Communication Skills
- Customer Contact Techniques
- Cross-cultural Awareness
- Managing stress
Registration and examination information
-
Examinations are held in March, June, September and December of each year at airBalticTraining, Riga, Latvia.
airBalticTraining will determines the exact date examination. Examinations occur during a 2.5-hour morning sitting Students enrolled in more than one course will be limited to one course examination per session. Exam registration deadlines apply to each course examination. - Students are allowed 2 attempts to pass the examination within the 18-month enrolment period.
- A second failure will cause the enrolment to be cancelled.
| Exam date | Enrolment deadline | Exam registration deadline | Results |
| Mar 06 | Dec 30 | Jan 09 | Apr 19 |
| Jun 07 | Feb 29 |
Apr 16 |
Jul 19 |
|
Sep 07 |
May 31 |
Jul 16 |
Oct 19 |
|
Dec 07 |
Sep 14 |
Oct 15 |
Jan 19 |
Course fee - 475 USD*
* fee include e-book learning material kit,customs.
VAT 22% is not included.
E-book format learning materials delivery - during 15 days after receiving full payment.
Application form - HERE
For more information please contact:
e-mail: IATA@airbaltictraining.com
Phone: +371 677 88 368
